--- title: What Quality KPIs should I set? description: This article provides some examples of Quality KPIs --- [Skip to content](https://knowledge.adoptech.co.uk/what-quality-kpis-should-i-set#main-content) [![Adoptech-logo-GreyWithoutStrapline-1.png\]](https://knowledge.adoptech.co.uk/hs-fs/hubfs/Adoptech-logo-GreyWithoutStrapline-1.png?height=39&name=Adoptech-logo-GreyWithoutStrapline-1.png)](https://knowledge.adoptech.co.uk/?hsLang=en) Open main navigation Close main navigation Adoptech Help Centre - There are no suggestions because the search field is empty. 1. [Knowledge base](https://knowledge.adoptech.co.uk/?hsLang=en) 2. [Frameworks & Certifications](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en) 3. [ISO 9001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-9001) # What Quality KPIs should I set? ## This article provides some examples of Quality KPIs It's a good practice to set Key Performance Indicators (KPIs) for your Quality Management System (QMS).  KPIs help you measure the progress and effectiveness of your QMS. KPIs are often aligned with objectives. They also provide clarity and focus for your team, allowing you to identify areas that may need more attention or resources. KPIs should be measured on a regular basis using a consistent approach for data collection. This could be monthly or, in line with the regular Management Review Meetings.  The methods selected for data collection (including who and when) should produce comparable and reproducible results to be considered valid. The results should be recorded and analysed in such a way that they can then be reviewed in your management review meetings.  ### Examples of KPI’s: 1\. **Customer satisfaction** - One of the most important measures for a customer-focused business is how satisfied the customer is. There are many ways to measure this, but it is important for many businesses to understand how their customers see them. Often this is measure through surveys with satisfaction scales. It is recommended to measure this as a trend and not just an overall eg %. 2\. **Customer complaints** - Each customer complaint should be logged. This would usually be captured in a ticketing system but. Depending on the company size the target could be X per N customers or just an overall figure.  Again, it is recommended to monitor the trend. 3\. **Staff have read all policies by the due date -** this shows that staff are aware of what is expected of them and the consequences of not adhering to quality policies. Records of policy attestation are held in the Adoptech portal. 4\. **Non-compliances** - whilst continuous improvement is an integral part of ISO 9001, a good way to measure the effectiveness of the QMS is to monitor the number of Non conformances. 5\. **Product Quality** - Measure such as the Reject Ratio: this focuses on whether your product(s) are conforming within an expected/acceptable rate. 6\. **Product profit margin -** Knowing the profit margin on your products and services can be a key indicator of how your QMS is performing.     - [Getting Started](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#main-content) - [Getting Started](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#getting-started) - [Accounts & Billing](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#accounts-billing) - [FAQ's on Adoptech](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#main-content) - [Frameworks](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#frameworks) - [Policies & Documents](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#policies-documents) - [Risk Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#risk-management) - [Supplier Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#supplier-management) - [Audit Preparation](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#audit-preparation) - [Trust Centre](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#trust-centre) - [User Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#user-management) - [Frameworks & Certifications](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#main-content) - [ISO 27001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-27001) - [ISO 42001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-42001) - [Cyber Essentials](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#cyber-essentials) - [CAF](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#caf) - [PCI-DSS](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#pci-dss) - [SOC2](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#soc2) - [Data Privacy (GDPR)](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#data-privacy-gdpr) - [DORA](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#dora) - [ISO 9001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-9001) - [ISO 22301](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-22301) - [ISO 14001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-14001) - [NIST 800-53](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nist-800-53) - [NIST-CSF](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nist-csf) - [NIS2](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nis2) - [ISO 20000-1](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-20000-1) - [HIPAA](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#hipaa) - [Integrations](https://knowledge.adoptech.co.uk/integrations?hsLang=en#main-content) - [Cloud Infrastructure](https://knowledge.adoptech.co.uk/integrations?hsLang=en#cloud-infrastructure) - [Identity & Access](https://knowledge.adoptech.co.uk/integrations?hsLang=en#identity-access) - [DevOps & Code](https://knowledge.adoptech.co.uk/integrations?hsLang=en#devops-code) - [Project Management](https://knowledge.adoptech.co.uk/integrations?hsLang=en#project-management) - [HR & People Systems](https://knowledge.adoptech.co.uk/integrations?hsLang=en#hr-people-systems) - [Security & Devices](https://knowledge.adoptech.co.uk/integrations?hsLang=en#security-devices) - [Communication & Collaboration](https://knowledge.adoptech.co.uk/integrations?hsLang=en#communication-collaboration) - [Legal & Regulations](https://knowledge.adoptech.co.uk/legal-regulations?hsLang=en) - [Security Guidance](https://knowledge.adoptech.co.uk/security-guidance?hsLang=en) - [Troubleshooting](https://knowledge.adoptech.co.uk/troubleshooting?hsLang=en) [![Chill listening crop-3](https://knowledge.adoptech.co.uk/hs-fs/hubfs/adoptech-logo-1.png?width=209&height=54&name=adoptech-logo-1.png "Chill listening crop-3")](https://adoptech.co.uk/) Copyright © 2026, Adoptech Ltd.