Set quality objectives that drive continuous improvement
Your quality objectives should align with your organisation's overall goals, address current and emerging threats, and focus on continuous improvement. It is good practise to set new objectives each year and expected if you are complying with standards including ISO 9001.
It is important that you have a clear plan of how you are going to achieve each objective and who is responsible for each step. Where necessary, Actions should be raised for the tasks required to achieve the objective.
The objectives should be approved by senior management and then reviewed on a regular basis to monitor progress.
It's good practice to have separate Key Performance Indicators (KPIs) for your annual information security objectives. Separate KPIs help you measure the progress and effectiveness of each objective individually, ensuring that you're on track to achieve your goals. They also provide clarity and focus for your team, allowing you to identify areas that may need more attention or resources. Review this article on creating and tracking KPI's.
Example Quality Objectives:
Objective: Achieve ISO 9001 Certification
Plan of Action: Engage consultant, implement ISO compliant QMS, Build, sign-off and share the policies on the Adoptech platform. Implement and document effective processes. Conduct internal audits and management reviews.
Target: Certification, zero outstanding NCs and actions
Objective: Improve customer satisfaction
Plan of Action: Assign a role responsible for client satisfaction, introduce surveys to monitor satisfaction, address ket findings for levels of dissatisfaction, where necessary raise actions to address any non compliances or opportunities for improvement.
Target: Achieve a customer satisfaction score of 90% or higher within 12 months.
Objective: Ensure staff awareness of their QMS responsibilities and embed them in to day to day activities
Plan of Action: All staff have read and accepted all QMS policies, All staff have read and accepted all QMS policies.
Target: 100% of staff receive QMS training
Objective: Achieve our product delivery standards
Plan of Action: Implement reporting of project delivery timelines and defects. Regular reviews of reports in management meetings.
Target: Product defects are below XYZ. X% of Projects delivered on time
Objective: Create a culture of continuous quality improvement
Plan of Action: Regular review of incident reporting and corrective actions in management meetings.
Target: All incidents and audit findings are logged and actioned and show evidence of continued improvement