Why my test Policies Live is failing?

Please note: we only recommend this process, if the policies are not relevant, for example, you have other policies cover that control.

When you run a test ISO 27001 Policies Live you may get an error and a failed test.

To fix this, we need to unlink a policy in question from all associated controls. Below are the steps on how to achieve that.

1. Please go into Frameworks > Controls. Use the search to find the control in question > open the control by clicking on it.

3. Scroll down to the Policies section and click the Manage Policies button.

4. Uncheck the box next to your policy in question and click Save.

5. Repeat with every control and the next time you run the test "ISO 27001 Policies Live" for the "A.5.1 Policies for information security" control, it will complete. If it still doesn't complete, please contact Support.