--- title: How to authorise TrustHub access requests description: Guidance on how to approve TrustHub access requests --- [Skip to content](https://knowledge.adoptech.co.uk/how-to-authorise-trusthub-access-requests#main-content) [![Adoptech-logo-GreyWithoutStrapline-1.png\]](https://knowledge.adoptech.co.uk/hs-fs/hubfs/Adoptech-logo-GreyWithoutStrapline-1.png?height=39&name=Adoptech-logo-GreyWithoutStrapline-1.png)](https://knowledge.adoptech.co.uk/?hsLang=en) Open main navigation Close main navigation Adoptech Help Centre - There are no suggestions because the search field is empty. 1. [Knowledge base](https://knowledge.adoptech.co.uk/?hsLang=en) 2. [FAQ's on Adoptech](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en) 3. [Trust Centre](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#trust-centre) # How to authorise TrustHub access requests ## Guidance on how to approve TrustHub access requests #### Request Notifications  When clients and prospects request access to view and/or download the documents on your TrustHub page, anyone setup with the TrustHub Admin role will receive an email alerting them that a request has been submitted. Selecting the link in the email will direct the user to the TrustHub Admin page, alternatively #### Open the TrustHub Admin page Select **TrustHub** from under Company Information on the left hand side menu: ![coth](https://knowledge.adoptech.co.uk/hs-fs/hubfs/coth.png?width=201&height=144&name=coth.png) Select **Admin** to the top menu ![](https://knowledge.adoptech.co.uk/hs-fs/hubfs/image-png-Feb-20-2024-02-39-20-5369-PM.png?width=440&height=68&name=image-png-Feb-20-2024-02-39-20-5369-PM.png) Requests will be shown in the "Active Access Requests" table: ![AAR](https://knowledge.adoptech.co.uk/hs-fs/hubfs/AAR.png?width=688&height=173&name=AAR.png) Select the tick to review and authorise the request. Note, if this user is not already associated with a Company you will be required to link the user to a company and confirm there is an NDA in place.  If there isn't already a NDA in place with the prospective client, use Adoptech's Agreement Generator to create one, share and e-sign.          - [Getting Started](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#main-content) - [Getting Started](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#getting-started) - [Accounts & Billing](https://knowledge.adoptech.co.uk/getting-started?hsLang=en#accounts-billing) - [FAQ's on Adoptech](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#main-content) - [Frameworks](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#frameworks) - [Policies & Documents](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#policies-documents) - [Risk Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#risk-management) - [Supplier Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#supplier-management) - [Audit Preparation](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#audit-preparation) - [Trust Centre](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#trust-centre) - [User Management](https://knowledge.adoptech.co.uk/faqs-on-adoptech?hsLang=en#user-management) - [Frameworks & Certifications](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#main-content) - [ISO 27001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-27001) - [ISO 42001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-42001) - [Cyber Essentials](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#cyber-essentials) - [CAF](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#caf) - [PCI-DSS](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#pci-dss) - [SOC2](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#soc2) - [Data Privacy (GDPR)](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#data-privacy-gdpr) - [DORA](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#dora) - [ISO 9001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-9001) - [ISO 22301](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-22301) - [ISO 14001](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-14001) - [NIST 800-53](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nist-800-53) - [NIST-CSF](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nist-csf) - [NIS2](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#nis2) - [ISO 20000-1](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#iso-20000-1) - [HIPAA](https://knowledge.adoptech.co.uk/frameworks-certifications?hsLang=en#hipaa) - [Integrations](https://knowledge.adoptech.co.uk/integrations?hsLang=en#main-content) - [Cloud Infrastructure](https://knowledge.adoptech.co.uk/integrations?hsLang=en#cloud-infrastructure) - [Identity & Access](https://knowledge.adoptech.co.uk/integrations?hsLang=en#identity-access) - [DevOps & Code](https://knowledge.adoptech.co.uk/integrations?hsLang=en#devops-code) - [Project Management](https://knowledge.adoptech.co.uk/integrations?hsLang=en#project-management) - [HR & People Systems](https://knowledge.adoptech.co.uk/integrations?hsLang=en#hr-people-systems) - [Security & Devices](https://knowledge.adoptech.co.uk/integrations?hsLang=en#security-devices) - [Communication & Collaboration](https://knowledge.adoptech.co.uk/integrations?hsLang=en#communication-collaboration) - [Legal & Regulations](https://knowledge.adoptech.co.uk/legal-regulations?hsLang=en) - [Security Guidance](https://knowledge.adoptech.co.uk/security-guidance?hsLang=en) - [Troubleshooting](https://knowledge.adoptech.co.uk/troubleshooting?hsLang=en) [![Chill listening crop-3](https://knowledge.adoptech.co.uk/hs-fs/hubfs/adoptech-logo-1.png?width=209&height=54&name=adoptech-logo-1.png "Chill listening crop-3")](https://adoptech.co.uk/) Copyright © 2026, Adoptech Ltd.